AV9 Frequently Asked Questions
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Q: Do AV9DVD.com guarantee its service? Yes, av9dvd.com guarantees its service and protect your privacy. Please see Guarantee for details. Q: Can your DVD disc work on my DVD player? Yes, av9dvd.com use zone free DVD-R disc which works for 99.9% of the regular DVD player in the World. Q: Can I place order via mail? What will be appear on my credit card statement? Yes, you are welcome to place order via mail. Please see Mail Order for details. Mercury Communication Co. Will be the name appear on your card statement. (Not Japan Porn, Gang Bang, or Semen Shower, to name a few). Q: What shipping method you used? How long does it take to process my order? We use USPS priority mail service with tracking number for online pacakge tracking. Your order should be ready and shipped out to you in 5 business days. Q: What is Free DVD you offer? How Can I get my free DVD? For 5 DVD purchase, you get the 6 DVD of your choice free. For 20 DVD purchase, you get 5 more DVD of your choice free. Please DON'T add your free DVD selection to shopping cart, The system will count it as an Order item and add up the cost. Instead, key in your free selected item codes to the Order Item Box (which appear right at the lower part during checking out process) . Q: Are the DVDs come with photo covers? No. For privacy and for cost concerns, the DVDs do not come with photo covers. Q: Are Japan DVD censored? Unless it indicatted as uncensored titls, otherwise, all Japanese adult movies are thin matrix censored. Q: What is your return / exchange policy? Should our shoppers ever receive defected item(s), we will replace the item(s) within 72 hours. There is no need to send back the defected items. Due to adult content products, all sales are final Q: What is the Partner Program? Do I have to be a distributor to qulaify? Join our Partner program and order the DVDs at the price of $5.95 per disc. No. You don't need to be a distributor to qualify for the distributor's price. If you are serious JAV fans or JAV collectors, you can consider join our Partner program. Registration fee apply . For Partner Program details, please see Partner Program Q: How to contact AV9DVD.com? For billing, customer service or package tracking, you are welcome to use Message Board to contact us online. Or send e-mail to av9dvd.com at AV9@COX.NET ENJOY. |
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